Procedures

ADMINISTRATIVE

We pride ourselves on creating a client experience you can trust. New clients will meet Janelle (Nellie) Schamaun at your home for what we refer to as a Meet & Greet. This is the best opportunity for you and your dog to meet Nellie, discuss the process, and learn about what makes Marathon Mutts so special. We will provide you with the information you'll need to get started, and follow up in a few days in case you have any questions.

All dogs must be up to date with the following:

Rabies vaccination and tags
Flea and tick prevention
Town Licensing and tags

In addition please prepare a list of, and disclose all allergies, chronic disease or illnesses, and medications that your pet may have.

Marathon Mutts is fully insured and bonded through Pet Sitting Associates.

We are Pet First Aid & CPR certified through The American Red Cross or Pro Pet Hero

Requirements

New Clients

Insurance

First Aid & CPR

HOW IT WORKS

Our dog walking visits and pet sitting services start when we arrive at your home, and end when we lock the door. The time allotted for your walk and pet sitting includes time to say hello, leash up, walk and play, clean up any accidents, feed (if applicable) and refresh water, notes, and say our goodbyes. We would be happy to perform other tasks at your home such as feeding your fish, watering plants, etc. but this time spent will reduce the amount of time available for walking.

We understand Force-Free, according to the Pet Professional Guild to mean: "No shock, No pain, No fear, No physical force, No compulsion based methods are employed to train or care for a pet." Meaning we do not use any tools or training techniques that we believe will cause any pain of discomfort. This includes but is not limited to: choke chains, prong collars, shock collars, and slip leads.

Due to the short time allotted for potty breaks, this service includes leashing up, potty in the yard, clean up an accident, provide water and say our goodbyes.

Sometimes mother nature makes it impossible to provide a safe experience for your dog and our walkers. That's why, if temperatures are below 32 degrees or above 85 degrees then for the safety of your pets and our walkers we must limit the amount of outdoor exposure your dog will receive, and switch from a walk to indoor playtime / training. We will notify you in advance if we anticipate any unsafe temperature conditions. We walk in all weather unless there is a state of emergency. In a state of emergency all walks other than our pet sitting clients will be cancelled.

Dog Walking Visits & Pet Sitting

Weather Conditions

Potty Breaks

Force Free

SCHEDULING

In order to provide reliable service to all of our clients, we ask that all schedule changes be made at least 24 hours before your appointment. We also ask clients to please make schedule changes directly within the Time to Pet portal so we can be sure to deliver the highest level of service.

Please make reservations at least 24 hours in advance of an appointment. Reservations made after 6pm the day before will be charged a late reservation fee of $5. Appointments booked after 8am the same day will be charge a $10 emergency service fee.

If you need to make a cancellation, please do so at least 24 hours in advance. Cancellations after 8am the same day as your appointment are not refundable and will be charged at the full rate.

General

Reservations

Cancellations

AFFILIATIONS

All Policies subject to change.